| ProcSys RIMS |
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| ProcSys Remote Infrastructure Management Services (ProcSys RIMS) span the entire spectrum of IT infrastructure management. This gives you the flexibility to choose all, any or a combination of services most suited to your needs and budgets. |
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IT managers today are tasked with providing a robust and reliable IT infrastructure while ensuring that this infrastructure scales with growing business needs. Not long ago, only large business corporations maintained their own IT infrastructure but today even the medium and smaller businesses are deploying servers and network storage devices to manage their businesses.
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| On the downside, managing this task is becoming more challenging everyday - network and server infrastructure is getting more complex, ensuring predictability and availability of networks and devices has now become more critical to businesses, and enterprises are forced to invest more people, more time and more money to make it all work well for them. The result - maintaining in-house IT infrastructure has become the single largest contributor to enterprise costs, even as corporate budgets are shrinking! |
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Increasingly, enterprises worldwide are becoming aware of this challenge – how to ensure the availability and predictability of their networks and devices, how to manage their networks, security, servers, storage devices, applications and desktops on a 24x7 basis, and how to do all this while keeping costs down! |
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| Asking the Critical Questions |
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What is IT to you? For most enterprises, IT infrastructure is an enabler of their larger business goals, not a part of the core business itself. They are not in the business of managing IT. |
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What would you want your managers to be doing? When managers are forced to manage the day-to-day responsibilities of monitoring and managing the IT infrastructure, enterprises lose out. Free your managers so that they can focus on strategically oriented activities critical to your success. |
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| How deep do you want to get in? Today, businesses are forced to develop all the layers of IT discipline from architecture to implementation to monitoring and management. This diverts from your primary business focus, wastes your valuable time, and compels your managers to develop an expertise that is not core to your business. |
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What is the cost of ownership of your IT infrastructure? The cost of ownership of your IT infrastructure goes beyond the investments made and the recurring costs of training and managerial time - you are made to pay both physically and strategically. Solution - significantly reduce the cost of ownership by sourcing out the task to experts in the field. |
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Who should be managing your IT infrastructure? Given the investment you have made in your IT infrastructure and the critical role it plays in your business, who would you rather trust with the task? |
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| ProcSys' Remote Infrastructure Management Services (ProcSys RIMS) provide you with a reliable, affordable and cost-sensitive option to monitor, alert and proactively manage your infrastructure so that your IT professionals can now spend more time delivering new services to the business and less time managing crises. |
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| ProcSys is one of the earliest electronic design and software companies to be established in India. With over three decades of industry presence and expertise – ProcSys is ideally placed to manage your infrastructure. For years, ProcSys has focused on developing a deep expertise in RIMS. As a partner, you will be able to leverage this expertise and derive deeper benefits. You can be assured that we bring you levels of service that are prioritized, rationalized and advanced. |
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| What can ProcSys RIMS bring to you? |
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As a remote services facility located at Bangalore, India, ProcSys brings you all the benefits of the low cost, offshore business model. As a long-standing service enterprise, ProcSys not only brings to you its expertise built over many decades of doing business with international customers, but offers you the trust of partnership that is so critical in any business handshake. |
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| By partnering with us, you will be able to: |
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Make significant saving on costs |
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Take advantage of our business focus and specialization |
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Ensure high availability |
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Gain from our centralized Infrastructure Management Services |
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Achieve enhanced results from our knowledge, experience and exposure to critical issues and their resolution across customers. You will benefit from an exceptional, holistic way of managing service events, restoration of services and resolution of recurring incidents while simplifying operations and reducing costs. |
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Get the flexibility to scale operations in consonance with your business growth |
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Obtain a greater value from our customized ITIL Best Practices for consistent global support and predictable IT infrastructure performance. |
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Access the advantages of being backed by a premier R&D and consulting service organization. |
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ProcSys RIMS – The Service Spectrum |
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ProcSys RIMS cover a range of services spanning the entire spectrum of IT infrastructure. This gives you the flexibility to choose all, any or a combination of services most suited to your needs and budgets. |
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Network Services |
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Firewall, Router, VPN, Load balancing – Configuration, Image and software upgrades, backups and disaster recovery. |
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Managed Server Services |
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Configuring, managing and monitoring of Server Cloud (Virtualization) |
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Server management |
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Server hardening |
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Hardware troubleshooting – this service is offered where remote hands are available (in most data centers the security personnel perform this role) |
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Server data backups |
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Inventory auditing and password management |
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Service provisioning |
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Web Server management |
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Deployment, monitoring and management of applications |
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DBA Services |
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ProcSys provides basic and premium database service offerings |
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RIM DBA services covers Oracle, MySQL or Microsoft SQL server |
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Initial configuration audit and documentation (Documents known issues, present state of database etc, establish a baseline) |
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ProcSys remote DBAs requires full administrative access to your databases under ProcSys management. |
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Basic |
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Installation of database monitoring agent/software that assists the remote DBA team in identifying and early alerting. |
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24/7 proactive monitoring of your database for events of interest |
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Intelligent analysis of all alerts generated and determines if it is false alert or indicates a potential failure or performance issue. |
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Monitor database transaction logs, tablespace, other key parameters and perform housekeeping when resource consumption exceeds certain set thresholds |
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24/7 support that work towards resolving identified problems or provide work around solutions within SLA metrics |
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You get alerted on positive symptoms on your preferred choice of communication channel |
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Escalate problems that the standard service couldn't resolve to the expert service for root cause analysis |
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Quick response emergency support and escalation for production database outages |
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User and Security management |
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Documentation |
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Premium |
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Root cause analysis of escalated problems and finding solutions |
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Impact analysis and communication to all key stake holders |
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Test the proposed solution (requires access to your staging or testing environment) |
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Initiate change management process and manage the roll out / implementation |
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Periodic performance analysis & identification of tuning activities |
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Basic I/O tuning disk architecture and disk load balancing |
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Patch management |
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Generate reports and inform you about potential areas of problem |
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New database setup and configuration |
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Installation/Configuration of backup and recovery |
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Planning and implementing new features in consultation with your operations/development team |
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Database migration |
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Database upgrades |
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Documentation |
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VOIP Services |
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This offering manages your in-house or hosted VOIP infrastructure with a desired combination of following the services. |
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Remote deployment (will need remote hands at the site) |
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Adds, moves and changes |
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Image and OS upgrades |
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Configuration and management of voicemail boxes |
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Configuration backups |
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Management of IVR and auto-attendant assets management |
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Monitoring |
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QOS assessment |
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Automatic Call Distribution (ACD) and Call detail (CDR) Reports |
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Monitoring and Notification Services |
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This service monitors your infrastructure performance against pre-defined criteria, such as CPU utilization and network bandwidth. It involves timely identification of a service event – for example, a server or router outage or storage-system failure – and assessment of priority level relative to the potential business impact. |
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This makes identification of critical service events easier and diagnosis faster, leading to reduced restoration time. Service alerts can use a variety of mediums - E-mail, SMS, instant messaging or voice call, based on the criticality of the service event and the SLA. |
| Service Models |
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We offer you a range of engagement models customizable to your requirement. We can work with your existing NOC infrastructure tools for monitoring, managing and trouble ticketing. You can also choose to use our managed services with flexible time frames - 24/7, 8/7, 24/5, 16/5 and so on. |
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To ensure clarity, credibility and accountability of service, ProcSys RIMS offers these differentiated services based on mutually accepted Service Level Agreements (SLAs). The SLAs are designed to provide you with specific and measurable service parameters such as frequency and criticality of events, mean response times, time spent per node, resource allocation either as dedicated teams or shared teams and so on. |
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We offer ProcSys RIMS in three customizable models. This offers you two levels of flexibility – You can choose a model that is most suited to your needs and also select the required combination of services and service parameters and SLAs within the model. |
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RIM-Basic |
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RIM-Consult |
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| These services will cater customer requirements that are infrequent (or one off) and that does not fall into the Basic and premium service SLAs. For example- A RIM-Basic DBA service customer can order additional premium services on a one time engagement basics. ProcSys also offers to develop or enhance customer's operations support tools for managing configurations, automating operations, monitoring, alerts, customizations, audit and report as part of the RIM-Consult services offering. |
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| Click here to send us an enquiry on any service or information you need and we will get in touch with you immediately. |
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